Withdrawal Policy

At OurCasino, we strive to make the withdrawal process as smooth and easy as possible for our players. Please read our withdrawal policy carefully to ensure that you understand our terms and procedures.

1. Eligibility: To request a withdrawal, you must meet the following requirements:
• You must be of legal gambling age in your jurisdiction.
• You must have completed the verification process, which includes providing us with accurate and up-to-date personal information and proof of identity.
• You must have met any applicable bonus wagering requirements.


2. Withdrawal Methods: We offer a variety of withdrawal methods for our players, including:
• Credit/debit cards (Visa, Mastercard etc)
• E-wallets (Skrill, Neteller, Pix etc)
• Bank transfer
• Cryptocurrencies (Bitcoin, Ethereum)

Please note that the availability of withdrawal methods may vary depending on your location and other factors. We reserve the right to change or add withdrawal methods at any time.



3. Withdrawal Limits: The minimum withdrawal amount is €/$20 or the equivalent in your currency. There is no maximum withdrawal amount limit. However, we may divide the payment into multiple transactions if the amount is > €/$5000.


4. Processing Time: We strive and commit to process withdrawal requests as quickly as possible. However, the processing time may vary depending on the withdrawal method and other factors. The estimated processing time for each withdrawal method is:
• Credit/debit cards: 0-5 business days
• E-wallets: 0-48 hours
• Bank transfer: 0-7 business days
• Cryptocurrencies: 0-24 hours
Please note that these are estimated processing times and may be subject to change.

5. Fees: We do not charge any fees for withdrawals. However, please note that some payment providers may charge fees for their services. These fees are beyond our control and will be deducted from your withdrawal amount.


6. Refunds: If a refund is requested, we reserve the right to deduct any transaction fees incurred by us from the refund amount.


7. Fraud and Security: We take fraud and security very seriously and may require additional documentation or information to verify your identity or payment method. We reserve the right to withhold any withdrawal request until we are satisfied that our security requirements have been met.


8. Right to Cancel: We reserve the right to cancel any withdrawal request at our discretion, particularly if we suspect fraudulent activity or breach of our terms and conditions.


9. Changes to the Policy: We reserve the right to amend or modify this withdrawal policy at any time without prior notice. It is your responsibility to check for updates and changes.

If you have any questions or concerns about our withdrawal policy, please contact our customer support team.